Virtual Summer Camp

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Ignite your passion for Microsoft Dynamics 365!

We hope you enjoyed D365UG Virtual Summer Camp - Customer Engagement for Service! Over the course of 3 days of camp, we enjoyed 35 sessions of content that came from generous and community experts of Dynamics 365/CRM from across the world.  They shared over 26 hours of content, product demonstration and expert insight to key elements across the “Customer Service” and “Field & Project Service” tracks for camp. 

As a member benefit to D365UG and CRMUG, please enjoy the many recordings found in the content library below.

As a benefit of membership, stay on top of these hot-button topics throughout the year and gain access to the full range of valuable resources (500+ content sessions) in our content library. These are webinar recordings you can listen to anywhere, anytime on your schedule. This is in addition to member discounts you’ll receive to marque event items like User Group Summit (Summit Phoenix 2018), Academy offerings, etc.  Not a member yet? Upgrade to membership so you can get started on becoming a Dynamics 365 or CRM superuser.  Questions on membership, please send a note to Alka Desai, Membership Manager at  

Thanks again for joining your global Dynamics 365 and CRM User Group at Summer Camp 2018!

Kind regards,
Laurie Gramer and Tony Stein

Recorded webinars are a benefit of User Group membership Upgrade to Membership

  • Introduction to Customer Service - Top 5 Features of Customer Service (July 2018)
  • Enhance Your Customer Service Experience with D365 & Portals
  • Creative Uses of Flow to Feed Customer Service
  • Partner Showcase: Data Integration for Microsoft Dynamics 365 Made Easy
  • Using Business Applications (PowerApps, Power BI and possibly other Microsoft solutions) with Dynamics 365 to Enhance Customer Experience
  • How to Use the Azure Serverless Platform with Microsoft Dynamics 365 Customer Engagement
  • Planning Scrum Projects for Dynamics 365
  • Rapidly Expose Your Data via Power Apps to Help End Users Perform Simple Tasks
  • How to Automate Deployment of Various Aspects of Dynamics CE Components from Code to Solutions, Data and Satellite Areas
  • Deliver Solutions for Document Management with SharePoint and Dynamics 365
  • Queue Management in Customer Service for Dynamics 365
  • USD - The Art if Contact Center Applications
  • Use FetchXML Builder and other XrmToolBox tools to customize views and investigate data
  • Creating Meaningful and Valuable Interactions with Your Customers Using Dynamics 365 Customer Engagement
  • Microsoft PowerApps Vision & Roadmap
  • How To Set Up Microsoft Forms Integration for Dynamics 365 Using Flow
  • How to Build your First Microsoft Flow Button to Connect to Dynamics 365
  • Knowledge Management
  • Incorporating Net Promoter Score (NPS) into Your Organization - How to Gather Feedback in a Consistent Way
  • Use Azure Saga to Replace Long Running Workflows