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Featured Recordings

Business Application Platform - what it is for...

Business Application Platform - what it is for, and how to get started

October 3, 2018

One of the most exciting announcements in the Spring Release of Dynamics 365 for Sales was the Business Application Platform. The Business Application Platform uses

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Outlook App "Gotchas"

Outlook App "Gotchas"

December 4, 2018

The old Outlook add-in has numerous capabilities but is too bulky for many implementations. Is the new lightweight Outlook app right for you? What do you need to know before

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  • If you are experienced with Dynamics 365 Sales, Customer Service, or Marketing and love sharing with the community, ...

  • When a user replies to an email from within the Timeline of a Case (opens the email and selects Reply, Reply All, ...

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  • Hi Melissa,  I think you'll find that you need to create a workflow to handle this.  We have one to close emails ...

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