Transforming Customer Experience in 2020 with Omnichannel Engagement & Intelligent Insights

When:  Feb 26, 2020 from 8:00 AM to 9:30 AM (ACST)
Hi all,

Join us for the very first Dynamics 365 User Group for the year.

This month Neeraj Kapoor, Principal Consultant ASG Group will present on ‘Transforming Customer Experience in 2020 with Omnichannel Engagement & Intelligent Insights'

In the session, he will provide an  overview of evolving Customer Engagement capabilities in Dynamics 365 with deep dive into Omnichannel hub and Customer Service Insights. .

The session will also cover scenarios displaying how Dynamics 365 can help address exceeding customer expectations, help agents interact with customers on channel of choice and help analyze intelligent patterns in Customer Service interactions.

We've also got Naveen Kumar (Solution Architect, ASG) sharing some tips on Dynamics 365/PowerApps platform and Pete Calvert (from Microsoft) sharing latest update from Microsoft.

Cost : FREE

If you have any ideas or suggestions please let us know in the Discussion Area.

Please feel free to forward this to your colleagues, customers or any other person who might be interested in hearing about the latest trends and developments in the Dynamics world. You could also invite others through Meetup if you are an existing member.

Membership is free and become a member today to receive latest updates and news about the Adelaide Dynamics 365 User Group.

We are looking forward to seeing you there.


Kind Regards
Neeraj Kapoor
Principal Consultant, ASG


Level 12
147 Pirie Street
Adelaide, SA 5000
Event Image


Neeraj Kapoor
+61 8 9420 5420