D365UG UK - Birmingham Local User Group - Feb 26th 2020

When:  Feb 26, 2020 from 6:30 PM to 9:00 PM (GB)
Associated with  United Kingdom – D365/CRM
Our next Birmingham Dynamics 365 User Group meeting will be on Wednesday 26th Feb 2020

The Wesleyan has once again kindly agreed to host our event at Colmore Circus, Queensway, Birmingham, B4 6AR. This is next to Snow Hill Station and a short walk from New Street Station.

Session One - Power Virtual Agents and Facebook integrated with Dynamics 365

In this presentation @Neil Parkhurst will explain how easy it is to create a Power Virtual Agent that can handoff to live agents using Omnichannel for Customer Service. (Hopefully you'll get loads of ideas on how you can use a BOT to answer customer queries and escalate to a human when required.)

Additionally, Facebook is probably the most used social platform. Learn how your customers can contact your agents using Facebook messenger.

Session Two - Top Data Quality Tips & How to Implement Them

@Matt Beard will talk about data quality.  Data quality doesn't have to be hard and with years of experience in the industry learn from people who found out the hard way what does and doesn't work. Tips across the Power Platform and everyone should have at least one thing to take away and try at home!

Session Three - 2020 Wave 1 (Time permitting)

Dynamics 365 wave one content will be released by Feb 26th, therefore we'll aim to have a short presentation from Nathan Hawkins to help bring you upto speed on the key features expected in Dynamics 365 and the Power Platform.

Plus we'll have all our usual networking opportunities and an amazing free buffet. 


The B4 Parking car park is just around the corner from Wesleyan. Map to B4 Parking:


Organisers: @Andrew Bibby@Neil Parkhurst@Imtiaz Hussain@Sophie Loor, @Craig Seymour



Colmore Circus
Birmingham, B4 6AR
Event Image


Neil Parkhurst
07767 207939