D365UG UK - Birmingham Local User Group (Virtual Event) - 28th October 2020

When:  Oct 28, 2020 from 05:00 PM to 06:00 PM (BST)
Associated with  United Kingdom – D365/CRM

Our next Dynamics 365 Birmingham User Group meeting will be taking place on Wednesday 28th October 2020 at 5pm, and we would love to have you along!

We hope to see our local friends. But being virtual EVERYONE will be very welcome!!

NOTE: We are aiming to experiment our format slightly! The virtual event will start at 5pm, so straight after work. We will also be planning a shorter meeting, a one hour session with shorter more focused presentations.

Our main presentation will be from a company called Vonage. If you work mainly in the Microsoft space Vonage maybe new to you!  They are a large provider of unified communications who have previously had a focus on a lesser known "CRM" system. They have now seen the light and have created a product that works with Dynamics 365!


Intro / news (10 mins)

What Languages do you speak?? (15 mins)

In this digital / virtual world our customers are spread over a wider geographic area. I don't know about you but I don't own a "Babel Fish"??  In this short demo Neil Parkhurst (aka me) will show you a great new feature in Microsoft's Omnichannel for Customer Service, real-time languages translations, I can now speak any language just they do in science fiction books!

Supporting Dynamics Own the Desktop (35 mins) - How Vonage is Delivering Enterprise Contact Centre Functionality Natively within Dynamics

Vonage is a leading provider of cloud communications including contact centre, unified communications and API communications. Vonage contact centre is recognised as leader in the Gartner Magic Quadrant with proven delivery across multiple sectors. Vonage has recently launched its native Dynamics 365 experience within Service and Sales Hub.

Vonage will be delivering a live demonstration of the product natively in Dynamics covering: email/web to case routing directly in Dynamics and inbound call logic including self-service with the ability to read back information from the case in Dynamics. The solution demonstration will also cover CTI functionality screen-pop, logging and reporting within Dynamics.  

After the session, we hope you'll stay with us to socialise and share your anecdotes on what you've been up to? Our Community friends have organised a light-hearted 'Pub quiz', with a few Surprises and some great Prizes. Just stay with us on the Teams video conference, arm yourself with your tipple of choice and we'll talk you through launching ahaslides.com/D365UG on your Phone or Tablet when we start the show. I'd say it won't be competitive but D365 MVP's and a Quiz ... !!!! :)

Joining Instructions

This event will be a Microsoft Teams meeting. We will update this post closer to the time of the meeting with the invite for people to join.

Who can attend?

This meeting is free to attend for all Dynamics CRM users, whether CRMUG members or subscribers. This is thanks to Microsoft’s continued support of these events, providing venues and refreshments for us. You can sign up for a Basic subscription to CRMUG at no cost. Don’t miss this opportunity to experience what the CRMUG has to offer you and other Dynamics CRM users!

All Dynamics CRM users are welcome. CRMUG Membership extends to ALL employees at your company, so we encourage you to invite your colleagues and fellow peers. Partner Members are welcome to attend provided a customer accompanies them, and they can refer to our Code of Conduct for additional guidelines.

Birmingham Committee

This user group is supported by Dynamics Communities and the UK Committee but is driven by a committed set of community leaders. If you have any questions, please reach out to them!

@Neil Parkhurst

@Imtiaz Hussain​​

Joining instructions .... on the day you can join us using teams. Meeting link is below.



Dial-in Instructions:
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