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  • 1.  Error al abrir prospecto.

    Posted 9 days ago
    Muy buenos días a todos, estuve investigando un error que me paso uno de los usuarios del área de ventas con Dynamics 365 referente a la apertura de uno de sus prospectos.

    El error que le manda en un principio dice "Error inesperado" al abrir el archivo ErrorDetails no pude encontrar una solución con los datos proporcionados, dicho archivo contenía lo siguiente:

    <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <HelpLink i:nil="true" />
    <Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; Microsoft.Crm.CrmException: An unexpected error occurred.
    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
    at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
    at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Guid auditingTransactionId, Boolean addRequiredColumns)
    at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Boolean addRequiredColumns)
    at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.LazyLoadEntity()
    at System.Lazy`1.CreateValue()
    at System.Lazy`1.LazyInitValue()
    at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.WriteFormDataJson(TextWriter writer)
    at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.WriteFormattedEntityData(TextWriter writer, Boolean isTurboForm)
    at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.HandleError(Exception e)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #7ECCC2B6</Message>
    <Timestamp>2019-09-10T13:27:15.5802266Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault>
    <ActivityId>7717b8bc-0133-4d22-90a2-60fdd4c6b58a</ActivityId>
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <HelpLink i:nil="true" />
    <Message>An unexpected error occurred.</Message>
    <Timestamp>2019-09-10T13:27:15.5802266Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault i:nil="true" />
    <OriginalException i:nil="true" />
    <TraceText>

    [Microsoft.Dynamics.Sales.Plugins: Microsoft.Dynamics.Sales.Plugins.PreOperationOpportunityRetrieve]
    [fde38c40-5468-e611-80e7-00155d296c02: Retrieves the opportunity entity]
    Entered Microsoft.Dynamics.Sales.Plugins.PreOperationOpportunityRetrieve.Execute(), Correlation Id: 67f4b942-d0f8-4dcb-b35b-7dd4c5ee2701, Initiating User: 69e0a60d-add1-e411-80f4-c4346bac3b1c
    Exiting Microsoft.Dynamics.Sales.Plugins.PreOperationOpportunityRetrieve.Execute(), Correlation Id: 67f4b942-d0f8-4dcb-b35b-7dd4c5ee2701, Initiating User: 69e0a60d-add1-e411-80f4-c4346bac3b1c

    </TraceText>
    </InnerFault>
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
    </OrganizationServiceFault>

    Espero me puedan ayudar a solucionarlo ya que el usuario lo precisa urgente por mi parte continuare la investigación de dicho error.

    Agradezco anticipadamente.

    Saludos cordiales.

    ------------------------------
    Ruben González Reyes
    Gerente de Ingeniería Avanzada
    SolidServicios S.A. de C.V.
    Zapopan
    ------------------------------