United Kingdom – D365/CRM

Hi Carmela How are you triggering the send of the customer voice survey? ------------------------------ Jonathan Farmer Business Systems Manager SWS Broadband ------------------------------

Hello! I hope there are some Customer Voice users who could offer some help please. I've created an NPS survey using Customer Voice. I've sent it to myself (to my gmail address) using the Email option. I received the email but when I clicked on Start ...

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I had same issue - try using the direct URL to the app home page - have had app appear after using that link on two occasions - but triple check, groups, permissions etc by using the app access checker tool. ------------------------------ Andrew ...

Take a look here - can create custom KPI that is Service Schedule aware - example shows a Decision Date. Was going to suggest Calculated fields and DiffInDays function but unfortunately not Schedule Aware - hope there is something in the article that ...

...thinking a bit more about this, I now feel that SLA is the wrong capability for my requirement. I.e., SLAs are used to **calculate** an end point - Failure Time - based on three inputs: 1. a Start Time, 2. a Duration, and 3. a Customer Service Schedule. ...

Hi All, Can you configure an SLA for a known **future** Target Date / Resolve By date? In all the examples I've found online, a case's Resolve By SLA KPI is set up to be 'Applicable From' Created On date. Then Warn After and Fail After are durations ...