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Dynamics 365 (online) Service Administrator Role is now available

  • 1.  Dynamics 365 (online) Service Administrator Role is now available

    Posted Mar 31, 2017 01:59 PM

    Hi Everyone,

    We had a healthy discussion about this at our last local chapter meeting and wanted to let everyone know that this feature was FINALLY released! I'm sure Ed, and myself, is ecstatic about this! It still doesn't allow for O365 user creation but it allows for instance management.

    From MS:

    Roadmap item now released. 

    Dynamics 365 (online) Service Administrator Role is now available

    To help with Dynamics 365 (online) administration, customers can now assign users the Dynamics 365 Service Admin Role which allows them to manage Dynamics 365 at the tenant level without having to assign the more powerful Office 365 global admin privileges.

     Users with the Dynamics 365 (online) service admin role can: 

    • Sign in to and manage multiple Dynamics 365 online instances. If an instance uses a security group, a service administrator would need to be added to the security group in order to manage that instance.
    • Perform admin functions in Dynamics 365 because they have the Dynamics 365 system admin role. The service admin must be assigned a Dynamics 365 license. 

    A Dynamics 365 Service Admin cannot do functions restricted to the Office 365 global admin such as manage user accounts, manage subscriptions, access settings for Office 365 apps like Exchange or SharePoint.

     More information can be found at


    Eugene Hoang
    Kavo Kerr Group
    Santa Ana CA

  • 2.  RE: Dynamics 365 (online) Service Administrator Role is now available

    Posted Apr 03, 2017 11:04 AM
    Great news, indeed! 

    I've sent this on to our O365 Admin to see if I can get a little more latitude :|

    Thanks for posting!

    Ed Gonzales
    E-Commerce Manager
    Hampton Products International
    Foothill Ranch CA

  • 3.  RE: Dynamics 365 (online) Service Administrator Role is now available

    Posted Apr 03, 2017 12:13 PM
    I happened to see this post and was wondering if this has been truly validated as being available. I just check the D365 Roadmap site and this option is still listed as "In Development".

    Microsoft Dynamics 365 Roadmap
    Dynamics remove preview
    Microsoft Dynamics 365 Roadmap
    The Dynamics 365 Roadmap provides a snapshot of what we're working on. Use this roadmap to find out what is being made generally available and what is in development. All dates and features that are in development are preliminary, are based on current expectations, and are subject to change without notice.
    View this on Dynamics >

    Aaron Back, MCP, MCP | Team Lead, IT | CareSource | Dayton, OH
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio