Hello CRMUG Members,
I wanted to share the step by step instructions on how to add Microsoft Dynamics CRM folders to your Microsoft Outlook 2010 favorites.
In Microsoft Outlook 2003 and 2007, you have the ability to Drag and Drop CRM folders into the Outlook ‘Favorites’ without a problem but that feature seems to be gone from Microsoft Outlook 2010.
After doing some research I found that the Solutions Module Service won’t let you simply drag and drop as Outlook 2003 and 2007. The Good news is that this module can be disabled in five easy steps.
If Microsoft Outlook 2010 is opened at this moment, please close and re-open Outlook for the changes to take effect.
Drag, Drop and Enjoy!